Increased error rates on API calls

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jan 21, 2016 - 08:23 CST

Monitoring

We have implemented a fix and API calls are once again functional.
Posted Jan 21, 2016 - 07:32 CST

Identified

We have identified the root cause of the issue and we are working to resolve it.
Posted Jan 21, 2016 - 06:39 CST

Investigating

We have detected higher than normal error rates on the API. Some stores might see API calls being rate limited. Engineers are investigating.
Posted Jan 21, 2016 - 06:16 CST
This incident affected: API & Webhooks.