Database connectivity issue

Incident Report for BigCommerce

Resolved

All Storefront and Control Panels are currently responding as expected.

Posted Jun 16, 2015 - 20:06 CDT

Monitoring

We have restored access to the affected database cluster. Affected stores are now functioning correctly and we are monitoring the situation.

Posted Jun 16, 2015 - 18:47 CDT

Investigating

We are currently experiencing connectivity issues to one of our database clusters affecting some storefronts and control panels. More details to follow shortly.

Posted Jun 16, 2015 - 18:31 CDT