Internal network issue, services and storefronts intermittently avaialble

Incident Report for BigCommerce

Resolved

This has now been resolved
Posted Jan 12, 2016 - 20:32 CST

Monitoring

All stores and services are once again functioning. We will continue to monitor their health to ensure all response times have returned to normal.
Posted Jan 12, 2016 - 19:58 CST

Update

We are still fixing issues with storefronts, control panel and API. We expect all stores and services to be operational in the next few minutes.
Posted Jan 12, 2016 - 19:39 CST

Identified

We are still working on root cause of the event, but most stores and services are back online. We are working to bring back the remainder.
Posted Jan 12, 2016 - 19:23 CST

Investigating

We have identified an internal network issue with our hosting provider. Our engineers are escalating this issue and we expect resolution soon. Stores and other services are intermittently available.
Posted Jan 12, 2016 - 19:10 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
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