Issue importing tracking numbers

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Sep 14, 2023 - 19:08 CDT

Update

BigCommerce engineers are continuing to monitor for any issues.
Posted Sep 14, 2023 - 18:44 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring results.
Posted Sep 14, 2023 - 17:02 CDT

Identified

The issue has been identified and BigCommerce engineers are implementing a fix.
Posted Sep 14, 2023 - 16:39 CDT

Investigating

BigCommerce engineers are investigating an issue which may prevent importing tracking numbers via CSV for a subset of stores.
Posted Sep 14, 2023 - 16:06 CDT
This incident affected: Control Panel.