This issue has been resolved. Storefront response times are back at a normal level for all stores.
Posted Aug 02, 2018 - 23:34 CDT
Monitoring
BigCommerce Engineers have been able to apply a workaround fix to the affected service causing some storefronts to have response time issues. Storefront response times have returned to a normal level & BigCommerce Engineers are continuing to monitoring to ensure there are no further issues.
Posted Aug 02, 2018 - 23:01 CDT
Update
BigCommerce engineers are continuing to work on fixing the current issue affecting response times on a subset of storefronts.
Posted Aug 02, 2018 - 22:37 CDT
Identified
BigCommerce engineers are working to resolve response time issues currently impacting the storefront response times on a subset of stores
Posted Aug 02, 2018 - 22:12 CDT
Investigating
BigCommerce engineers are investigating a increase in some store response times. We will update with findings shortly.
Posted Aug 02, 2018 - 21:49 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
