Elevated response times for a subset of stores

Incident Report for BigCommerce

Resolved

Response times have returned to normal. This issue is now resolved.
Posted Oct 01, 2020 - 23:02 CDT

Identified

BigCommerce engineers have identified the issue and a fix is being rolled out.
Posted Oct 01, 2020 - 22:08 CDT

Update

BigCommerce engineers are continuing to investigate the issue.
Posted Oct 01, 2020 - 21:10 CDT

Investigating

BigCommerce engineers are investigating elevated response times affecting a subset of stores.
Posted Oct 01, 2020 - 20:28 CDT
This incident affected: Storefront.