Mail Disruption for mail10.bigcommerce.com
Incident
Report for BigCommerce
Resolved
A check of the mail server has confirmed it is operating normally.
This issue is now resolved. Please dont hesitate to contact support if you continue to experience any issues.
This issue is now resolved. Please dont hesitate to contact support if you continue to experience any issues.
Update
Bigcommerce Engineers have confirmed that the restore process is complete. Clients using mail10.bigcommerce.com will now have all of their emails available in their accounts. A final check is currently being processed to correct any lingering errors.
Update
Bigcommerce Engineers are continuing to monitor the restore process and it is proceeding well. Clients should be seeing the majority of their emails available in their accounts, but please keep in mind that we expect the restore process to take another hour or so, we will update as soon as it is complete.
Monitoring
Bigcommerce Engineers are now starting the restore process, clients will begin to see their emails start to become available throughout the next few hours. We will continue to monitor the restore process and will update this page as appropriate.
Update
Bigcommerce Engineers are still working to restore access to previous emails that were housed on mail10.bigcommerce.com. Currently mail is functioning to and from that server, however we are taking some extra precautions to ensure that our client's data is protected. Once again we thank you for your patience with this matter.
Update
Bigcommerce Engineers are still working to restore email access to our clients utilizing mail10.bigcommerce.net. We are in the midst of restoring email data and will continue to keep this page updated. We sincerely appreciate your patience in this matter.
Update
Engineers are still working to restore mail for the affected accounts ASAP. The restore process is underway and we will have more updates shortly.
Identified
Following yesterday's mail outage affecting mail10.bigcommerce.com, Bigcommerce engineers have received reports of missing mail in IMAP and POP3 mailboxes. We are currently working to restore mail for the affected accounts ASAP. We will provide updates as the restore process progresses.