UPS Integration Issue

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted May 21, 2025 - 19:44 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 21, 2025 - 15:56 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 21, 2025 - 14:04 CDT

Investigating

BigCommerce engineers have identified the an issue impacting UPS shipping connections for a subset of stores. We are investigating and we will keep you informed with updates as they become available.

Posted May 21, 2025 - 14:00 CDT