Delayed delivery of webhooks to a subset of stores

Incident Report for BigCommerce

Resolved

The backlog has been processed and webhooks delivery is performing as expected.
Posted May 06, 2019 - 19:53 CDT

Monitoring

A fix has been tested and rolled out. The backlog is being processed and queued delivery may be delayed by up to 30 minutes. New webhooks are being delivered normally.
Posted May 06, 2019 - 19:49 CDT

Identified

BigCommerce engineers have identified an issue that is causing delayed delivery of webhooks to a subset of stores. The issue has been identified and work is underway to mitigate the issue. We will have another update shortly.
Posted May 06, 2019 - 19:23 CDT
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