Issue Processing Payments with Quickbooks Payments

Incident Report for BigCommerce

Resolved

BigCommerce engineers have resolved the core issue causing intermittent errors with the Quickbooks Payments gateway for a subset of merchants. A small number of merchants may still need to disconnect and reconnect Quickbooks Payments to fully resolve the issue. Please contact support if further assistance is needed with this process.
Posted Feb 22, 2023 - 15:35 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 22, 2023 - 13:28 CST

Investigating

BigCommerce engineers are investigating intermittent errors with the Quickbooks Payment gateway for a subset of merchants. At this time disconnecting and reconnecting Quickbooks Payments in the control panel can be used as a workaround while the issue is investigated.
Posted Feb 22, 2023 - 10:56 CST
This incident affected: Checkout & Payment Processing.
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