Issue with accessing Account Dashboard

Incident Report for BigCommerce

Resolved

BigCommerce engineers confirmed that the fix resolved the issue affecting some merchants accessing manage.bigcommerce.com. If you encounter any other issues, please reach out to support.

Posted Jul 25, 2023 - 16:14 CDT

Update

BigCommerce engineers are implementing a fix to resolve the issue for the affected users.

Posted Jul 25, 2023 - 12:39 CDT

Identified

BigCommerce engineers have identified the issue which is impacting a subset of users. We will be implementing a fix to resolve the issue for those users.

Posted Jul 25, 2023 - 09:37 CDT

Investigating

BigCommerce engineers are investigating reports of users not able to access manage.bigcommerce.com. We will provide updates as they become available.

Posted Jul 25, 2023 - 08:51 CDT

This incident affected: Client Services (Client Portal).