Customer creation delay
Incident
Report for BigCommerce
Resolved
The issue causing customer account creation delay is resolved. BigCommerce engineers implemented a fix at approximately 17:40 UTC and as of 19:20 UTC all systems are operational.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to investigate this issue.
Investigating
BigCommerce engineers are currently investigating reports of delays creating new customers and searching for newly-created customers in the control panel. We will provide further updates as they become available.
This incident affected: Control Panel.