Carts being emptied and unable to checkout

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted May 12, 2022 - 00:34 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 12, 2022 - 00:32 CDT

Identified

BigCommerce engineers have identified the cause affecting a subset of stores and are now preparing to deploy a fix.

Posted May 12, 2022 - 00:08 CDT

Investigating

BigCommerce engineers are investigating reports of some stores having carts being emptied when attempting to checkout.

Posted May 11, 2022 - 23:55 CDT

This incident affected: Checkout & Payment Processing.