Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers were alerted to an increase in store availability errors at 18:18 UTC. Engineers resolved the issue at 18:22 UTC and all services are now operational.

Posted May 30, 2023 - 13:37 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 30, 2023 - 13:29 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted May 30, 2023 - 13:21 CDT

This incident affected: Storefront.