Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers identified an issue impacting availability with a subset of stores at approximately 21:00 UTC. Engineers resolved the issue at 21:08 UTC and all services are now operational.
Posted May 01, 2024 - 16:20 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 01, 2024 - 16:12 CDT

Update

We are continuing to investigate this issue.
Posted May 01, 2024 - 16:09 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Posted May 01, 2024 - 16:06 CDT
This incident affected: Storefront.
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