Availability issues with BigCommerce stores
Incident
Report for BigCommerce
Resolved
From approximately 5:41PM - 6:38PM CST, the BigCommerce platform experienced widespread availability issues due to DNS resolution failures.
Monitoring systems alerted the engineering team who determined that an outage at our DNS provider was causing the DNS resolution issues.
During this time frame, merchants may have experienced either non-functional, partially functional or general accessibility issues with the following services:
- Authentication
- Control Panel
- Checkout and Payment Processing
- API and 3rd party app integrations
- Headless and Checkout SDK
Additionally, merchants may have been unable to access the Client Portal, the BigCommerce website or support services.
Our DNS provider applied mitigating actions at which time BigCommerce services were then restored.
The BigCommerce engineering team will continue to analyse this incident, improve monitoring and implement changes to improve the reliability of the platform.
Monitoring systems alerted the engineering team who determined that an outage at our DNS provider was causing the DNS resolution issues.
During this time frame, merchants may have experienced either non-functional, partially functional or general accessibility issues with the following services:
- Authentication
- Control Panel
- Checkout and Payment Processing
- API and 3rd party app integrations
- Headless and Checkout SDK
Additionally, merchants may have been unable to access the Client Portal, the BigCommerce website or support services.
Our DNS provider applied mitigating actions at which time BigCommerce services were then restored.
The BigCommerce engineering team will continue to analyse this incident, improve monitoring and implement changes to improve the reliability of the platform.
Update
Availability of BigCommerce stores and client services has been restored. The engineering team is continuing to closely monitor the platform and will provide a detailed update soon.
Monitoring
BigCommerce Engineers are seeing services restored and are monitoring the issue.
Identified
BigCommerce engineers are currently investigating availability issues with our DNS provider. We will provide an update shortly with our findings.
This incident affected: API & Webhooks, Checkout & Payment Processing, Control Panel, and Storefront.