Consistent network services have been restored in the affected data center. Bigcommerce Engineers will continue monitoring for further issues. Response times have returned to normal.
Posted Jan 20, 2016 - 12:50 CST
Update
Our data center provider is aware of the issue and is working to restore consistent network services shortly.
Posted Jan 20, 2016 - 12:45 CST
Identified
Our data canter provider is having internal network issues which are causing intermittent request failures and longer response times. We have escalated to their network support team. Bigcommerce engineers are investigating other possible remedies.
Posted Jan 20, 2016 - 12:37 CST
Investigating
We have detected higher than normal error rates on Storefronts, API and Control Panel. Engineers are investigating.
Posted Jan 20, 2016 - 12:29 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
