All data has been re-indexed and should be searchable at this time.
Posted May 01, 2023 - 10:07 CDT
Update
We are continuing to re-index the data and will post an update when this process is complete.
Posted Apr 27, 2023 - 15:11 CDT
Update
We are continuing to re-index historical data.
Posted Apr 27, 2023 - 09:19 CDT
Monitoring
BigCommerce engineers have deployed a fix. All real-time data is searchable at this time. We are working to re-index historical data and will post an update when complete.
Posted Apr 26, 2023 - 15:57 CDT
Update
We have begun deploying a fix for this issue and will provide an update when the fix is fully available.
Posted Apr 26, 2023 - 14:01 CDT
Identified
BigCommerce engineers have identified the problem and are implementing a fix. We will continue to provide updates on the status as they become available.
Posted Apr 26, 2023 - 12:27 CDT
Update
BigCommerce engineers have identified a backlog of index requests. During this time, recent orders may not be readily searchable in the Control Panel. We will provide updates as they become available.
