The fix has returned the error rates and response times to expected levels. Engineers are working on a way to prevent this issue in the future. Thanks for your patience and sorry for the interruption. We will be watching closely to make sure the issue does not recur.
Posted Mar 06, 2019 - 20:30 CST
Update
We are continuing to work on a fix for this issue.
Posted Mar 06, 2019 - 20:14 CST
Update
The fix is fully deployed and we are starting to see services recover.
Posted Mar 06, 2019 - 20:14 CST
Update
We are continuing to work on a fix for this issue.
Posted Mar 06, 2019 - 20:12 CST
Update
We are continuing to work on a fix for this issue.
Posted Mar 06, 2019 - 20:03 CST
Update
Engineers are continuing to roll out the fix. However, it will take a few minutes as we work through the API infrastructure.
Posted Mar 06, 2019 - 20:02 CST
Update
We are continuing to work on a fix for this issue.
Posted Mar 06, 2019 - 19:56 CST
Identified
Engineers have identified a performance issue with services behind api.bigcommerce.com. A fix is being implemented. We will update at 18:30 pm PST if not resolved before then.
Posted Mar 06, 2019 - 19:56 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
