Availability issue with a subset of BigCommerce stores

Incident Report for BigCommerce

Resolved

This issue is resolved. BigCommerce engineers implemented a fix at approximately 12:07PM CST, after which systems returned back to normal.
Posted Mar 22, 2021 - 13:01 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue monitoring the issue.
Posted Mar 22, 2021 - 12:24 CDT

Investigating

BigCommerce engineers are investigating an issue impacting a subset of stores. We will provide an update shortly.
Posted Mar 22, 2021 - 11:52 CDT
This incident affected: Control Panel and Storefront.