Data processing delay in Analytics report

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 07, 2023 - 15:43 CST

Monitoring

We have processed all the lag for all stores and are currently monitor the metrics.

Posted Nov 07, 2023 - 15:38 CST

Update

We have processed the data for the 99% of stores and they all have the updated Analytics data. We continue to bring down the lag for the remaining stores.

Posted Nov 07, 2023 - 13:22 CST

Identified

We have identified the source of the processing delays which has introduced delays for analytics reports. We are working on implementing a permanent fix to the affected stores and expect delays to come back to normal ranges in the next 30 minutes for 99% of stores.

Posted Nov 07, 2023 - 12:38 CST

Investigating

BigCommerce engineers are investigating an issue that causes a delay in processing the data for Analytics reports. We will provide updates as they come through.

Posted Nov 07, 2023 - 08:22 CST

This incident affected: Reporting & Analytics.