Increase response times and errors with api.bigcommerce.com

Incident Report for BigCommerce

Resolved

A fix to our load balancing infrastructure was release and response times and error rates are back to expected levels.

Posted Feb 21, 2019 - 12:43 CST

We have identified the root cause as issues with our Authentication infrastructure.

Posted Feb 21, 2019 - 12:22 CST

Engineers are investigating increases in response times and error rates for api.bigcommerce.com. We hope to resolve the issue soon.

Posted Feb 21, 2019 - 12:10 CST

This incident affected: API & Webhooks.