BigCommerce engineers are currently investigating an issue causing elevated response times for a subset of stores.

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Apr 22, 2020 - 12:15 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 22, 2020 - 12:15 CDT

Identified

Bigcommerce Engineers have identified an issue causing increased response times and are deploying a fix.
Posted Apr 22, 2020 - 12:08 CDT

Investigating

We are currently investigating this issue.
Posted Apr 22, 2020 - 12:06 CDT
This incident affected: Storefront.