Issue impacting checkout on a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jul 09, 2026 - 22:30 CDT

Monitoring

A fix has been implemented and we are monitoring the result.
Posted Jul 09, 2026 - 21:51 CDT

Identified

Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.
Posted Jul 09, 2026 - 20:14 CDT

Update

We are continuing to investigate this issue.
Posted Jul 09, 2026 - 17:56 CDT

Investigating

Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
Posted Jul 09, 2026 - 17:54 CDT
This incident affected: Checkout & Payment Processing.
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