Single database cluster in one datacenter unavailable: Some stores are offline.

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Apr 07, 2016 - 17:44 CDT

Monitoring

The issue has been resolved.
Posted Apr 07, 2016 - 17:37 CDT

Identified

During an automated database failover in a single cluster, the procedure didn't finish. We are manually restoring the cluster to good health. Issue should be fixed in minutes. A small subset of stores is unavailable.
Posted Apr 07, 2016 - 17:33 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
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