Issues with Akamai Image Manager

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 03, 2018 - 14:03 CDT

Update

Akamai is continuing to work on issues with their Image Manager service.

Posted Aug 03, 2018 - 13:34 CDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 03, 2018 - 12:51 CDT

Identified

Akamai has reported an issue with its Image Manager product, which is enabled by default on all Stencil stores. While most images are served with no problems, on occasion, Image Manager is randomly timing out. The image will eventually be served by regular Akamai CDN but it can take up to 2 minutes. Akamai is aware of the issue and is working to resolve.

Posted Aug 03, 2018 - 12:51 CDT

This incident affected: Control Panel and Storefront.