Response times have been as expected for over 10 minutes. We will continue to monitor for further recurrence and are working with our hosting provider for a permanent fix.
Posted Mar 05, 2019 - 14:06 CST
Update
BigCommerce engineers have routed most of our infrastructure around the affected availability zone. We are seeing response times return to normal on a more consistent basis. We are working with our hosting provider to have a more permanent fix. We are monitoring to make sure response times continue to be as expected.
Posted Mar 05, 2019 - 13:53 CST
Update
We are seeing alternating periods of increased response times and recovery. This appears to be a network issue in one of our availability zones. Engineers are attempting to route around the issue.
Posted Mar 05, 2019 - 13:35 CST
Identified
The issue has been identified and we are starting to see error rates and response times return to normal.
Posted Mar 05, 2019 - 13:26 CST
Update
We are seeing increased error rates for a subset of stores. Engineers are continuing to investigate.
Posted Mar 05, 2019 - 13:19 CST
Investigating
We are currently investigating slower than normal response times.
Posted Mar 05, 2019 - 13:09 CST
This incident affected: API & Webhooks, Control Panel, and Storefront.
