Duplicate out of stock notification emails

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Feb 14, 2023 - 11:15 CST

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the issue.
Posted Feb 14, 2023 - 10:37 CST

Identified

BigCommerce engineers have identified root cause and are working on a fix.
Posted Feb 14, 2023 - 09:51 CST

Investigating

BigCommerce engineers are currently investigating an issue with a subset of stores receiving duplicate Out of Stock notification emails.
Posted Feb 14, 2023 - 09:08 CST
This incident affected: Email.