Availability issues with a subset of BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Sep 19, 2019 - 02:29 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 19, 2019 - 02:19 CDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 19, 2019 - 02:17 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 19, 2019 - 02:15 CDT

Investigating

BigCommerce engineers are investigating availability issues with a sub-set of stores. We will update shortly with our findings.

Posted Sep 19, 2019 - 02:15 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.