Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

From 10:25-10:45 UTC and 11:40-12:25 UTC BigCommerce Engineers received reports of 500 errors and slow response times. Engineers resolved the issue at 12:25 UTC and all services are fully operational.

Posted Sep 22, 2022 - 08:24 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 22, 2022 - 07:57 CDT

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a small subset of stores. We will provide an update shortly.

Posted Sep 22, 2022 - 07:46 CDT

This incident affected: Storefront.