Delayed Analytics metrics

Incident Report for BigCommerce

Resolved

The Analytics backlog has been processed and the reporting metrics have caught up. This issue has now been resolved.

Posted Nov 21, 2018 - 21:58 CST

Update

The backlog of Analytics metrics is currently being processed and we expect it to be completed soon. We will provide an update when the metrics have caught up.

Posted Nov 21, 2018 - 21:04 CST

Identified

BigCommerce engineers have identified the cause of the delayed metrics and are working to implement a solution to resolve the problem.

Posted Nov 21, 2018 - 20:23 CST

Investigating

The BigCommerce Analytics reports are experiencing additional latency for some merchants. We are working to get reports caught up with the most recent data.

Posted Nov 21, 2018 - 20:02 CST

This incident affected: Reporting & Analytics.