Data processing delay in Control Panel Analytics for a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Oct 30, 2023 - 19:23 CDT

Update

A fix has been implemented and we are monitoring the results for a small subset of stores whose processing was delayed.

Posted Oct 30, 2023 - 13:15 CDT

Investigating

BigCommerce engineers are investigating an issue that causes a delay in processing the data for Analytics reports for some stores. We will provide updates as they come through.

Posted Oct 30, 2023 - 12:34 CDT

This incident affected: Control Panel.