Internet outage at our Austin call center

Incident Report for BigCommerce

Resolved

Operations at our contact center are back to normal, with phone and chat channels back online. Thank you for your patience.
Posted Nov 08, 2017 - 11:56 CST

Monitoring

Internet service has been restored and we are making sure it remains stable. Phone and chat support are back online. Apologies for the disruption. We appreciate your patience.
Posted Nov 08, 2017 - 11:46 CST

Investigating

Our Austin call center is having an internet disruption causing phone and chat support to be offline. We are working to resolve as quickly as possible. In the interim, please submit a case or use our self service portal.
Posted Nov 08, 2017 - 11:31 CST
This incident affected: Client Services (Support Center).
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