Search and Faceted Search Unavailable or Slow

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Oct 04, 2019 - 12:29 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 04, 2019 - 12:13 CDT

Investigating

Currently, our search infrastructure is experiencing issues. BigCommerce engineers are investigating slowness or unavailability of search features. We will update with our findings shortly.

Posted Oct 04, 2019 - 11:37 CDT