Issues with editing email and DNS records in store Control Panels

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jul 20, 2017 - 03:46 CDT

Monitoring

BigCommerce Engineers have applied a fix to this issue. Store DNS and Email settings are accessible for all stores control panels.

Posted Jul 20, 2017 - 03:15 CDT

Identified

BigCommerce Engineers have identified the issue and are implementing a fix at the moment. We will provide a further update shortly

Posted Jul 20, 2017 - 02:59 CDT

Investigating

Some store are having an issue editing their email or DNS records. Email accounts and DNS are functional but intermittent errors may be experienced when trying to access or make changes to records in the control panel. Engineers have investigating the source of the issue and are working on a fix.

Posted Jul 20, 2017 - 02:41 CDT

This incident affected: Control Panel.