DDOS attack in a single data center

Incident Report for BigCommerce

Resolved

The attack has been mitigated and all stores should be fully functional.

Posted Sep 19, 2018 - 10:23 CDT

Update

The attack has been successfully mitigated, but there are still a subset of stores that are being affected. We will update as we are able to get the last subset of stores fully operational.

Posted Sep 19, 2018 - 09:37 CDT

Identified

BigCommerce has identified a DDOS attack targeted at a single data center. We are working with our network provider to mitigate the attack. At the time, we are seeing intermittent slow responses and unavailability. We hope to have this fixed shortly.

Posted Sep 19, 2018 - 09:22 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.