Search issues

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Nov 02, 2022 - 19:09 CDT

Monitoring

BigCommerce engineers applied the fix and currently monitoring the results

Posted Nov 02, 2022 - 19:00 CDT

Identified

BigCommerce engineers identified the issue and are currently applying a solution. We will have another update shortly

Posted Nov 02, 2022 - 18:56 CDT

Investigating

BigCommerce support received reports of data missing in searches, such as Products, Customers, and Orders. BigCommerce engineers are actively investigating the issue and will provide an update shortly.

Posted Nov 02, 2022 - 15:05 CDT

This incident affected: Control Panel and Storefront.