Login issue for a subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted May 13, 2022 - 13:08 CDT

Monitoring

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue monitoring the issue.

Posted May 13, 2022 - 11:57 CDT

Update

BigCommerce engineers continue to investigate the root cause of the Control Panel login issue. We will continue to provide updates as they come through.

Posted May 13, 2022 - 11:36 CDT

Identified

BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.

Posted May 13, 2022 - 10:48 CDT

Investigating

BigCommerce engineers are investigating a merchant login issue with a subset of stores. We will provide updates as they come through.

Posted May 13, 2022 - 10:23 CDT

This incident affected: Client Services (Client Portal).