Image Display Issues

Incident Report for BigCommerce

Resolved

The previously implemented fix has proven successful in preventing any additional image display issues and the incident has been resolved. We will continue to work with the small subset of previously impacted merchants via our technical support team.

Posted Aug 10, 2021 - 23:24 CDT

Monitoring

The underlying issue has been resolved and merchants can add products as needed. We will continue to work with the small subset of previously impacted merchants via open support cases.

Posted Aug 10, 2021 - 17:16 CDT

Identified

Engineers have identified the issue and are working on a fix.

Posted Aug 10, 2021 - 13:04 CDT

Update

Engineers are investigating product image display issues on storefronts for a subset of stores after a new product is created. It is recommended merchants avoid adding products in the short term.

Posted Aug 10, 2021 - 12:17 CDT

Investigating

We are currently investigating this issue.

Posted Aug 10, 2021 - 12:16 CDT

This incident affected: Storefront.