Storefront display issues in a single datacenter

Incident Report for BigCommerce

Resolved

BigCommerce engineers are continuing to roll out the fix for all stores. We have covered many of the affected stores already, and the rest of the stores should be receiving this fix soon.
Posted Mar 28, 2017 - 17:22 CDT

Update

BigCommerce engineers continue to roll out this fix to all affected customers. We are monitoring this and will continue to provide updates as it goes out.
Posted Mar 28, 2017 - 16:44 CDT

Identified

BigCommerce engineers are currently implementing a fix that we believe should fix all stores affected by this issue. We will update as this progresses.
Posted Mar 28, 2017 - 16:09 CDT

Update

BigCommerce engineers are continuing their investigation of this issue. We will be updating as soon as we know more.
Posted Mar 28, 2017 - 15:32 CDT

Investigating

BigCommerce engineers are investigating storefront display issues with a sub-set of stores. We will update as we know more.
Posted Mar 28, 2017 - 14:56 CDT
This incident affected: Control Panel and Storefront.