Payments issue

Incident Report for BigCommerce

Resolved

This incident has been resolved.
Posted Jun 03, 2021 - 00:27 CDT

Monitoring

Engineers have applied a fix and payments are successfully being processed. We will continue to closely monitor the platform.
Posted Jun 03, 2021 - 00:22 CDT

Update

Engineers have applied a fix and payments are successfully being processed. We will continue to closely monitor the platform.
Posted Jun 03, 2021 - 00:22 CDT

Update

We are continuing to investigate this issue.
Posted Jun 03, 2021 - 00:16 CDT

Investigating

We are currently investigating reports of some payments failing at checkout.
Posted Jun 03, 2021 - 00:11 CDT
This incident affected: Checkout & Payment Processing.
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