Payments issue

Payments issue

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jun 03, 2021 - 00:27 CDT

Monitoring

Engineers have applied a fix and payments are successfully being processed. We will continue to closely monitor the platform.

Posted Jun 03, 2021 - 00:22 CDT

Update

Engineers have applied a fix and payments are successfully being processed. We will continue to closely monitor the platform.

Posted Jun 03, 2021 - 00:22 CDT

Update

We are continuing to investigate this issue.

Posted Jun 03, 2021 - 00:16 CDT

Investigating

We are currently investigating reports of some payments failing at checkout.

Posted Jun 03, 2021 - 00:11 CDT

This incident affected: Checkout & Payment Processing.