Slow response times

Incident Report for BigCommerce

Resolved

This incident has been resolved. Only a sub-set of stores were impacted by the increase in response times.
Posted Aug 16, 2019 - 13:53 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 16, 2019 - 13:43 CDT

Investigating

BigCommerce engineers are investigating a increase in store response times. We will update with findings shortly.
Posted Aug 16, 2019 - 13:30 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.