Availability Issues

Incident Report for BigCommerce

Resolved

At approximately 21:00 UTC, BigCommerce engineers observed intermittent instability across a subset of stores. Actions were taken to mitigate the instability, which occurred sporadically until 21:42 UTC. At this time, all functionality has been restored and our engineers will continue to closely monitor the health and availability of our platform.

Posted Dec 09, 2022 - 16:05 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 09, 2022 - 15:51 CST

Identified

BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

Posted Dec 09, 2022 - 15:24 CST

This incident affected: Storefront.