Scheduled Maintenance on Merchant Email

Scheduled Maintenance Report for BigCommerce

Completed

The scheduled maintenance has been completed.

Posted May 28, 2018 - 01:00 CDT

Update

We are currently investigating the hardware issue in co-operation with our service provider. We appreciate your patience while we track down and remediate this hardware issue.

Posted May 28, 2018 - 00:43 CDT

Update

After rebooting one of our mail systems we have encountered an unrecoverable hardware error. We are working with our service provider to investigate this with the highest priority.

Currently merchants using the following mail systems will be experiencing a delay in forwarded email messages and will be unable to send or receive email via their BigCommerce hosted email accounts:
- mail2.bigcommerce.net
- mail4.bigcommerce.net
- mail5.bigcommerce.net
- mail6.bigcommerce.net
- mail10.bigcommerce.net

We will update here as this issue progresses.

Posted May 28, 2018 - 00:22 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 27, 2018 - 22:00 CDT

Scheduled

BigCommerce engineers will be performing essential system maintenance on our merchant email infrastructure. We have scheduled a maintenance window of 3 hours, however we expect only a 20 minute interruption to your email services.

During this time affected users will experience delays in email processing and connection errors in your email client.

We apologise for any inconvenience caused during this essential work.

Posted May 24, 2018 - 21:59 CDT