Issues with TLS certificates

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Jan 31, 2017 - 14:15 CST

Monitoring

We have fixed the issues with TLS sessions and certificates. We will continue monitoring in case there are subsequent issues.

Posted Jan 31, 2017 - 14:06 CST

Investigating

We are investigating intermittent issues with some TLS certificates. This is impacting checkout, control panel and possibly API for a subset of stores. We are determining cause and scope of the issue. We hope to have this identified and fixed quickly.

Posted Jan 31, 2017 - 14:03 CST

This incident affected: API & Webhooks, Control Panel, and Storefront.