Search Issues

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Oct 26, 2022 - 10:57 CDT

Update

We are continuing to monitor for any further issues.

Posted Oct 25, 2022 - 22:52 CDT

Update

Recent search inconsistencies and backlog delays have been resolved. BigCommerce engineers will continue monitoring results overnight before resolving the issue.

Posted Oct 25, 2022 - 22:25 CDT

Update

BigCommerce Engineers have identified and implemented a fix to address recent search inconsistencies and backlog delays. The fix is currently being rolled out, and we are expecting the rollout complete in the next hour

Posted Oct 25, 2022 - 20:44 CDT

Update

BigCommerce engineers continue making progress investigating the root cause of search inconsistencies and are working on implementing a fix. We hope to have additional information by the end of day

Posted Oct 25, 2022 - 14:57 CDT

Update

BigCommerce engineers continue to investigate the root cause of search inconsistencies and are working toward implementing a fix

Posted Oct 25, 2022 - 10:31 CDT

Update

BigCommerce Engineers have identified a backlog of indexing requests being sent to our Search Service as a result of a large spike in new requests being sent to the service. Our Search Service is actively processing these requests, but until the backlog size is reduced in size, recent product changes and orders will not be readily searchable.. We are actively troubleshooting the root cause of the spike in new requests, and will provide updates as they become available.

Posted Oct 24, 2022 - 19:20 CDT

Monitoring

BigCommerce engineers are investigating reports of search result inconsistency and intermittent availability issues with a subset of information on certain storefronts. We will provide further information as it becomes available.

Posted Oct 24, 2022 - 15:33 CDT

This incident affected: Control Panel and Storefront.