Contact Center Phone Channel Inaccessible
Incident
Report for BigCommerce
Resolved
The phone system issues have been resolved and all channels are operating normally. Thank you for your patience.
Update
We continue to work with our phone provider to get systems back online as soon as possible. Our chat and web teams remain available. Thank you for your patience.
Investigating
We are investigating an issue with our phone provider that is preventing merchants from reaching our support team. Chat and Web channels remain available and we are working to restore phone systems as quickly as possible. Thank you for your patience.
This incident affected: Client Services (Support Center).