Store Performance - Database Availablity

Incident Report for BigCommerce

Resolved

This incident has been resolved

Posted May 18, 2015 - 19:16 CDT

Monitoring

Store performance has returned to normal levels and database issues have recovered. Bigcommerce engineers will continue to monitor the health of the systems to ensure their stability.

Posted May 18, 2015 - 18:37 CDT

Investigating

Bigcommerce System engineers have been alerted to a database issue affecting a subset of stores. Work is in progress to identify the cause.

Posted May 18, 2015 - 18:31 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.