The fix has reached all affected stores and we are monitoring the results.
Posted Apr 07, 2022 - 23:16 CDT
Update
BigCommerce are rolling out a fix for the Encryption Everywhere SSL provisioning issue.
Posted Apr 07, 2022 - 22:21 CDT
Update
BigCommerce engineers are continuing to work on the fix for the issue.
Posted Apr 07, 2022 - 21:48 CDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 07, 2022 - 21:01 CDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 07, 2022 - 20:33 CDT
Investigating
We are currently experiencing an issue with the provisioning of free Encryption Everywhere (EE) SSLs. Merchants are likely to encounter issues with creation and installation of these certificates. Alternate Geotrust SSL certificates are still able to be purchased. We will provide updates on EE certificate provisioning as soon as possible.
