Our vendor has fixed the issue and stores in the affected datacenter should have recovered. There are some minor repairs left to make on the affected datacenter but they should be non-impacting of store performance or availability. We are working with the vendor to get root cause and prevent further recurrence of this issue.
Posted Jun 14, 2016 - 15:38 CDT
Monitoring
Our vendor has fixed the issue and stores in the affected datacenter should have recovered. There are some minor repairs left to make on the affected datacenter but they should be non-impacting of store performance or availability. We are working with the vendor to get root cause and prevent further recurrence of this issue.
Posted Jun 14, 2016 - 15:16 CDT
Investigating
Bigcommerce engineers are investigating network connectivity issues in a single datacenter. We are in contact with our vendor as to ETA on a fix.
Posted Jun 14, 2016 - 15:05 CDT
This incident affected: API & Webhooks, Control Panel, and Storefront.
